Lake Worth Texas Information Technology Department

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Information Technology

The City of Lake Worth Information Technology Department’s Initiative

Currently there are significant trends to pursue and implement a continuous improvement strategy in municipal government, which would more effectively deliver services. Cities are beginning to focus on projects that can achieve bottom-line cost savings, enhance customer satisfaction, improve service quality and staff productivity, and add value to the City's many basic services. The use of technology as a vehicle for achieving these goals has become a significant strategy in both public and private sector organizations.

In May of 2004, the City began an in-depth review of ways to improve efficiency in City operations. The City of Lake Worth Information Technology Department applies a value based management approach that ensures the City is run consistently on value to the delivery of services. The Information Technology Department assists other City departments in defining how well their programs are performing overall by aiding in the identification of high-level outcome measures. The ITD Strategic Business Plan will be the basis for restructuring allocated resources for the Information Technology Department. Technology enhancements are being used to promote the following:

The streamlining of City processes by using technology to improve the efficiency and effectiveness of City services.

	The development of a clear, comprehensible strategy for achieving technological advancement.
	The development of effective technological, organizational, and interpersonal networks to improve communication across the organization and with the public.
	The development of a project management practice that provides for more rigorous and better-informed cost-benefit analyses to be applied to the IT investment strategy for the City.
	A shifting of focus to both internal and external customers - City departments and the citizenry.

Mission Statement

The Information Technology Department (ITD) will position itself to develop "IT as a business discipline" in providing City-wide services in technology planning, technology investment, and portfolio management, as well as technology identification, selection, implementation and support to all City departments and constituents. The Information Technology Department will be a strategic partner with and technology consultant to all City departments in the management of all information technology applications and technology capital investments and be the provider of choice of core information technology services. In fulfilling this mission, ITD will:

	Act as a focal point for strategic change with enabling technology.
	Serve as technology consultants and coordinators for City departments to aid in identification, selection, and implementation of technology driven or assisted operating requirements.
	Develop ITD to act as a business unit with performance measures that enable value generation for the entire City organization and tracking of technology investments.
	Develop an information technology policy for City-wide utilization.
	Develop enterprise wide technology architecture to drive standards that enable information sharing and maximize return on technology investments.
	Provide strategic IT services and serve as an enabler to improve the delivery of City services and improve the efficiency, productivity, and financial performance of City operation