Lake Worth Texas Water/Sewer Department: Water Distribution

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Water Distribution

Mission:

The mission of the Water Distribution is to deliver an ample supply of water with adequate pressure, without interruption and that is safe for consumption.

Vision:

The Water Distribution Department will increase positive Customer Service through a more efficient response time to emergency as well as non emergency calls and will communicate positively with customers one on one to better meet their concerns and needs. We will replace a minimum of ten valves and fire hydrant units and install numerous isolation valves. We will build additional elevated storage and distribution lines, and maintain current crews to more effectively handle current and future projects in a timely, professional manner.

The Water Distribution Department is responsible for potable water inside storage facilities and the distribution lines. It is responsible for maintaining adequate water storage and water pressure throughout the city as well as emergency repairs to the distribution system and repairs and replaces fire hydrants that do not meet department standards.

You can report Main Breaks 24 hours a day, seven days a week, including holidays by contacting:

City of Lake Worth City Hall

8am – 5pm

Monday through Friday

(817) 237-1211 ext 227

City of Lake Worth Police Department

After Hours or on Holidays

(817) 237-1224 ext 222

Signs of a broken water main are water running down the street and buckled pavement. Main breaks may leave specific areas without water. Based on the size of the main pipeline break, time required to locate and mark utilities, residents may experience delays in service as crews repair breaks and restore water service.

Procedures to Repair Main Breaks

Water personnel is dispatched to verify the address and specific location of the leak or main break.

	After verification the water personnel contact the firm Dig Tess who contact all near-by utilities (gas, telephone, electric, and cable) and specifics related to the width and depth crews will be able to effect repairs.
	The utility companies will then have two hours to mark the utilities. Often water personnel arrive before the lines have been located by their responsible parties, but the water personnel can not proceed until they receive approval or until the two hours are exhausted.
	Once approval is received to dig or the two hour period is expired, a crew will proceed with repairs.
	The repair crew updates the dispatch office on estimated repair time. A standard repair takes four to five hours to complete. If it is determined that more time will be required to complete the repair, the dispatch is updated with this status.

Do Not assume your neighbor will make the call. The Water Department would rather receive multiple reports about a suspected problem than no call at all.

Taste and Odor Problems

Contaminants found in drinking water may cause taste, color or odor problems. These do not necessarily indicate a change in the safety of your water. Water taste is affected by mineral content as well as the presence of chlorine.

Taste and odor problems may occur in any lake for a number of reasons, such as algae growth, changes in temperature, excessive rainfall, flooding, drought or dry weather conditions.

You can report Taste & Odor 24 hours a day, seven days a week, including holidays by contacting: